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Contact Pivex
Need help? Our expert support staff is standing by 24/7 to provide immediate assistance with trading concerns, platform navigation, technical troubles, and more.
- Support Languages
- 9+
- Live Chat Support
- 24/7
- Average Response Time
- < 1 min
Popular Questions
Quick answers to the most common questions our traders ask
- How do I start my challenge?
- Starting is effortless: Choose your preferred account size, complete your order, and we'll deliver your login information for the MatchTrader platform.Read full guide →
- What are the trading rules?
- Key trading requirements: 4% maximum daily loss, 6% overall loss limit, 10% profit objective, at least 5 trading days required, 1:30 leverage restriction, plus prohibition of martingale and grid trading approaches.View all rules →
- Is my challenge fee refundable?
- Yes, the challenge fee is refundable! After passing the Trading Challenge and becoming a funded trader, you can get your fee back according to the conditions specified in our refund policy.Learn about refunds →
- What strategies are prohibited?
- High-risk strategies like martingale and grid trading are forbidden, as well as any other methods that compromise responsible risk management and long-term trading sustainabilitySee prohibited strategies →
- How does the reward process work?
- Funded traders earn 80% of their trading profits, paid out weekly. Your withdrawals are completed within 24 hours through whichever payment method you prefer.
- Can I scale my account?
- Definitely! We offer account scaling up to $1,000,000+ for traders who maintain consistent profitability. You'll need to hit specific profit benchmarks and follow our consistency guidelines at each scaling stage.